AdBox DOCS

3.5 Support Channel

AdBox's two customer support teams, AM and Livechat, are dedicated to providing exceptional customer support.

Livechat team

The Livechat team responds to and supports customers during their initial contact:

  • Verify customers on AdBox's system.
  • Obtain information about the customer's chat.
  • Determine whether to provide direct support or transfer the chat to the AM team.

How to contact the Livechat team?

  • AdBox platform's box chat (Highly recommend)

Livechat on AdBox platform

Other channels:

AM team

AdBox's AM (Account Manager) team supports customers to create advertising accounts, manage accounts, handle violations, and consult on optimizing campaigns.

How to contact the AM team?

  • AM will support customers via WhatsApp (with the WhatsApp link provided when registering).
  • Alternatively, contact the Livechat team to forward the request to AM.